The following terms and condition apply to any bookings made through this website. By making a booking the customer is deemed to have agreed to them.
It is very important that all the detail that you have given us is accurate. We therefore advise all our customer’s to please check & ensure that they have given us correct date, time of arrival, accurate flight number and other travel detail, these must be valid as we cannot be held responsible for any reservation(s) cancelled/ rejected / not guaranteed due to invalid/incorrect/ travel details.
All our vehicles carry Hire & Reward insurance to their maximum passenger carrying capacity and will at no times exceed this. Please note that a child counts as one passenger.
The price quoted is from the point of pick up directly to the destination given. Any deviations, waiting time, additional stops or pickups will be charged.
We can only accept written, emailed or verbal bookings (telephone), which pass through our office. We are not held responsible for any bookings made directly to the driver. We request clients to book at least 24 hours in advance, if using our online service. Otherwise, we will be able to accept bookings over the phone at any time. We only consider a booking as accepted until we re-confirm via email or phone. A booking can only be changed or cancelled via the phone. Our drivers are not responsible for any cancellations.
The company reserves the right to make use of sub contractors to provide the service to the passengers. These subcontractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with the Public Carriage Office.
We do monitor the flight for any delays and there will be no extra cost to the passenger if the flight has been delayed. If the passenger misses the flight coming into one of the UK airports, the passenger has to call us immediately and there will be no extra cost involved if the passenger calls at least 1 hour before the scheduled arrival of that flight with their reference number.
If we pick up from a UK address the driver will wait up and till 30 minutes after the time the booking was made for. If we are unable to make contact with the passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. At the airport the driver will go in 30 minutes after flights (unless the passenger has specified otherwise) He will wait at the information desk in the arrivals terminal. The passenger has 15 minutes waiting time for free thereafter. If the driver fails to make contact the driver he will put a call out for the passenger. If the passenger fails to show 30 minutes thereafter we will pull the driver away and the passenger will be liable for the full price.
If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call the company so as to arrange how to meet. Passenger should not just leave the airport without letting the company know as this will be regarded as a ‘no show’.
We prefer payment by cash, but we also accept payment by: Credit Card, PayPal or bank transfer. Payment by credit card (paypal) is possible while book online or directly from the driver. If you pay by card to the driver, please let us know briefly in advance. In the event of payment by bank transfer, for new clients we require payment in advance, before executing the course. All prices are for a car, not for one person.
Cancellation and Refunds
If you need to cancel your reservation, please contact us by e-mail, phone, SMS, WhatsUpp on: +44 78 265 20225.
If payment was made by credit / debit card in case of cancellation, we proceed as follows:
-When the cancellation of the transfer was made less than 2 hours before the pick-up time – no refund.
-When cancellation of the job takes place between 2-5 hours before the pick-up time – 70% refund.
-If the transfer was canceled more than 5 hours before the pick-up time – 100% refund.
If you missed your flight or it is canceled, please contact us immediately. If you wish to change the date to another day, we will not charge you any fees.
Privacy and Security Policy
TipTop Minicabs is not financially liable in the event of a flight delay due to the following events:
>Due to unfavorable weather, road conditions, road accidents and roadblocks.
>By providing incorrect data in the booking, e.g. pickup time, pickup date, telephone number, number of people, address.
>In the event of a car breakdown.
>When the booking is made directly with the driver, without confirmation by the operator
According to Art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (hereinafter: GDPR) kindly we would like to inform you that:
The administrator of your personal data is: Company – TipTop Minicabs, based in London, address: 92 Sunnyhill rd, SW162UL, London.
Operator’s license number: 6060 issued by TFL London.
TipTop Minicabs aims to operate according to the above principles. We do not pass customer information to third parties. We will only use your telephone number or e-mail address to contact you in relation to your inquiry or when there is a problem and for administrative purposes related to our service. From time to time, we may email you details of new services or offers. You can check the information we hold about you by sending us an email. If you find any inaccuracies, we will correct them immediately or remove them from our database. The personal information we store will be kept secure in accordance with our security policy and the law. TipTop Minicab does not store or process any data of payment cardholders.